Shippers complain of rail service

Shippers take complaints about ailing railway service to the U.S. Surface Transportation Board. Some of the concerns go past the weather issues seen earlier in the year. The average train speeds of the four largest U.S.-based Class I railroads — BNSF, CSX Transportation, Norfolk Southern Railway and Union Pacific Railway — in the fourth quarter fell 5.2 percent year-over-year, long before storms ravaged the country. The average dwell time of loads at the railyards of the top four also worsened, rising 4.7 percent year-over-year on average. Railroads promise fixes in the network in the coming weeks and months.