LLS Case Study
Challenge:
When looking to evolve with a like-minded, U.S. based partner, a decision was then made to invest in a brand new partner that could provide greater resources and solutions along with better end-to-end reliability.
Action:
Over the span of 6 months, careful planning and dedication on Supply Chain Solutions’ behalf proved effective in developing a structured and efficient merger. The internal process included on-boarding new and existing clients through careful research and preparation, allowing for a seamless and fruitful transition.
Result:
Through the quick and efficient action stated above, LLS team SCS was able to process thousands of new shipments while evolving and refining processes and databases. Some of the key services provided by our team included HTS Code investigation and consultation/database creation, transactional domestic opportunities, annual RFQ submissions, warehousing consultation and quotation and additional shipments. Individually, current freight average is 100 ocean/month and 100 air/month.
Benefits:
Noticeable spike in customer satisfaction.
Increased customer retention and new account addition rates.
Better operational synergy when all departments have aligned goals.
Lesson Learned:
Anticipating your clients and partners needs includes being proactive and open-minded. Listening and thinking out of the box is key to providing the best client-tailored solutions.